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I'm Michelle. Listening is my superpower. Understanding your users is the reward.
Psychology education from Stanford, Silicon Valley-trained in design, with eight years of shipped products.
I'm Michelle. Listening is my superpower. Understanding your users is the reward.
Psychology education from Stanford University, Silicon Valley-trained in design, with eight years of shipped products.
Case Studies
In HouseDesign Thinking Program, 2019 - 2020 Designed and launched a design thinking program for LinkedIn Talent Solutions, while on the PM team, generating $5.6M+ in influenced revenue in three months.
Design and Innovation Manager, 2024-2025Managed five product workstreams across a complex, physical, and digital ecosystem made up of auto-vending, e-commerce, internal tools, and a B2B lead gen website.
The first brand to receive a fully custom vending experience, based on a white-label design system that scaled across machines.
A homepage redesign grounded in the new brand guidelines, modern e-commerce patterns, and a cleaner, fresh visual language.
Before we could redesign the e-commerce site, shopallhub.com, I facilitated a workshop to establish brand direction.
Illyvending.com is lead gen site designed and built as a a dedicated intake channel for new illy location partners.
AgencySenior Product Designer, 2021-2024Designed scalable digital products for international clients with a focus on complex, multi-platform systems and strong UX/UI craft.
Full omnichannel experience eval. for Athleta, spanning web, app, and in-store across six core customer journeys.
Rethinking the Visitor ExperienceAudit and strategic recommendations for LEGO House's pre and post-visit experience across all customer touchpoints.
E-Commerce OverhaulEnd-to-end e-commerce redesign across 12 business units and 20+ sprints, delivering +35% traffic and +10% engagement
Design System FocusBuilt Movado's e-commerce design language system, giving the brand a consistent digital foundation to scale from.
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